Investigating - If you are logging in from https://Arizona.myhostedcloud.com, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 10, 09:24 EST
Monitoring - Comcast users!
If you are using Comcast as your ISP please check the outage map. Many of your speed and connection issues to Citrix may be caused by this.
https://downdetector.com/status/comcast-xfinity/map/

Please continue to watch the Status page for more updates.
Nov 6, 08:28 EST
Update - If you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 3, 12:23 EDT
Update - - If you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 1, 21:24 EDT
Update - If you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 1, 16:38 EDT
Update - If you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 1, 14:48 EDT
Update - f you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file
Nov 1, 13:37 EDT
Update - If you are loggin in from https://Arizona.myhostedcloud.com, We are curerntly experiencing issues and our engineers are working on it meanwhile, please log in through https://phoenix.myhostedcloud.com

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file.
Nov 1, 12:21 EDT
Update - Arizona Clients - Please log into https://phoenix.myhostedcloud.com.

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file.
Nov 1, 11:22 EDT
Investigating - Arizona Clients - Please log into https://phoenix.myhostedcloud.com.

You may need to navigate to your company files via QuickBooks Open an existing company file. Select Next (on Open a company file). Select the 'down' arrow to the right of the 'look in' window and scroll to your Q: drive on \\servername\companyName to open your company file.
Nov 1, 09:15 EDT
United States Data Centers   Operational
Canadian Data Centers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2017

No incidents reported today.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - This incident has been resolved.
Nov 8, 09:11 EST
Monitoring - At this time we believe we have found and corrected the issue.
Customers should again be able to connect to their hosted server and function normally.
We apologize for any inconvenience this may have caused.
Nov 7, 16:55 EST
Investigating - We are currently investigating an issue reported by some users that they are unable to connect to their Summit Hosting cloud environment.
Our team is working to isolate the issue and establish an estimated time of repair.
At this time the issue appears to be related to an Internet backbone problem in the Toronto area.

Users may experience an issue connecting at this time. Please be patient as we work to resolve this issue.
Nov 7, 15:17 EST
Nov 6, 2017
Completed - Maintenance has been completed in our Canadian infrastructure.
Nov 6, 13:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:53 EDT
Scheduled - We will be performing maintenance on our Canadian network infrastructure starting Friday 11/3 evening at midnight EST.
Customers may loose connectivity to their servers for a short period of time while we groom our network topography.
Oct 30, 14:09 EDT
Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.